Shipping Policy

We provide shipment to all over the world.

For now, we only accept Paypal, which is reliable and safe enough for both of us. You can still pay with a credit card through Paypal with no Paypal account needed.

Shipping Cost:

 

Condition

Price

Free Shipping

$52.99 and up

Free

Standard Shipping Cost

$0.00–$52.98

$5.99

 

Process and Shipping time:

 

Generally shipping policy:

Processing time: Orders will be processed and shipped within 1-3 business days after ordering.
Shipping time: It usually takes 7-15 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs. 

Please note that sometimes(for example, during holiday snaps and large sales events and import review job) the processing time may be slightly delayed. Your business is important to us and we will do our best to process your order as quickly as possible.

 

How do I know if my package has shipped and is it on its way?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier (ePacket, USPS or DHL) has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit. Please allow 24-48 hours from the time you place your order for it's status to update.

 

How to track my order?

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. To track the order, you can visit: https://www.17track.net/en

 

Taxes & Duties

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at longsea.cc. For further details of charges, please contact your local customs office.

 

Multiple shipping addresses or multiple packages

To ship to multiple addresses, create a separate order. We make every effort to ship your order in the least amount of excess packaging. However, in some cases, your order may arrive in multiple packages.

 

My tracking info shows that my package was delivered, but I never received it.

If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

 

If you have questions about the product details or your orders, please do not hesitate to get in contact with us. We would love to hear from you, contact us on: 

Ticket: support@longsea.freshdesk.com (Please attach your order ID)

Email: shopify@longsea.cc

Office Phone number: +(852) 59176437

Office Address: Room 12, 21/F, Winson Commercial Building, 28 Connaught Road West, Sheung Wan, Hong Kong

If you need to return the goods please contact us first to confirm, we will send you the full steps, thank you!

 

Longsea Team