Generally shipping policy:

Processing time: Orders will be processed and shipped within 1-3 business days after ordering.
Shipping time: It usually takes 7-15 business days to arrive in your country however, in some instances, the delivery may be delayed depending on your country's customs. 

Please note that sometimes(for example, during holiday snaps and large sales events and import review jobs) the processing time may be slightly delayed. Your business is important to us and we will do our best to process your order as quickly as possible.

How do I know if my package has shipped and if is it on its way?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier (ePacket, USPS or DHL) has picked up your package from our distribution center. Please use the appropriate carrier tracking features to determine when your package has been picked up and is in transit. Please allow 24-48 hours from the time you place your order for its status to update.

How to track my order?

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. To track the order, you can visit: https://www.17track.net/en

Taxes & Duties

Please note: EU countries are subject to VAT, which is included in the price. Taxes are not included in the price for other countries.

Import taxes, duties, and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at longsea.cc. For further details of charges, please contact your local customs office.

Multiple shipping addresses or multiple packages

To ship to multiple addresses, create a separate order. We make every effort to ship your order in the least amount of excess packaging. However, in some cases, your order may arrive in multiple packages.

My tracking info shows that my package was delivered, but I never received it.

If the tracking information states that your items have been delivered but you have not received them, please check around your neighborhood in case another home received them by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you but do not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

If you have questions about the product details or your orders, please do not hesitate to get in contact with us. We would love to hear from you, contact us on: 

Ticket: [email protected] (Please attach your order ID)

Email: [email protected]

Office Phone number:＋852 59306370

Office Address:300 LOCKHART ROAD WAN CHAIZJ 300 FLAT/RM A 12/F,HONGKONG

Company Name: Mavericks link limited 

If you need to return the goods please contact us first to confirm, and we will send you the full steps, thank you!

Longsea Team